Privacy Policy

Overview

This Privacy Policy explains how Whitetail Tree Services ("we," "us," or "our") collects, uses, and protects information when you visit https://whitetailtreeremoval.com or contact us about our tree services in Fort Wayne, IN and the surrounding areas.

We are a small, local tree service. We collect only the information we need to give you a free quote, schedule work, and stay in touch about your project — and we never sell your information.

Information we collect

When you request a quote or book a quote visit, you may give us:

• Your name and phone number
• Your email address (optional)
• The property address where work would happen
• Which services you're interested in (trimming, removal, stump grinding, or not sure yet)
• Details about the job, such as tree count, height, proximity to structures, and your notes
• Photos you choose to text or upload so we can quote the work
• Your preferred contact method and any quote-visit time you book

How we use your information

We use the information you provide to:

• Prepare and send you a free quote
• Schedule and confirm quote visits and work days
• Contact you by phone, text, or email about your project
• Send booking confirmations and reminders for appointments you've scheduled
• Keep internal records of leads, quotes, and completed work

Address autocomplete

To make filling out the quote form faster, the address field suggests matching addresses as you type. These suggestions are provided by OpenStreetMap's Nominatim service, which receives the partial address text you've typed. We do not send your name, phone number, or any other personal information to that service.

Photos you send us

Photos you upload with your quote request are stored privately and securely, and are viewed only by us for the purpose of quoting and performing the work. Photos are never shared publicly or used in marketing without your explicit written permission.

Emails and messages

When you book a quote visit or submit a quote request, we send transactional emails (such as booking confirmations, reminders, and follow-ups) from info@whitetailtreeremoval.com. These emails are sent on our behalf through a professional email delivery service.

Standard quote-request notifications go to our business inbox so we can respond quickly. We do not add you to any mailing list, and we don't send marketing emails.

Cookies and analytics

Our website uses only the essential browser storage needed to keep you signed in to the customer booking experience and to keep the site working. We do not run advertising trackers, and we do not sell or share browsing behavior with data brokers.

How long we keep your information

We keep quote requests, photos, and project records for as long as needed to serve you and to keep accurate business and tax records. If you'd like us to delete your information sooner, contact us and we'll take care of it, except where we're required to keep records by law.

Who we share information with

We do not sell or rent your personal information. We share it only with:

• Service providers that help us operate — our website host, database provider, and email delivery service — strictly to run the site and send the messages you've asked for
• OpenStreetMap's Nominatim for address suggestions (partial address text only, as described above)
• Authorities or insurers when required by law or needed for an insurance claim related to work on your property

Your choices and rights

You can ask us at any time to see the information we have about you, correct it, or delete it. Just call or text (260) 446-5483 or email info@whitetailtreeremoval.com and we'll handle it promptly.

Children's privacy

Our services are directed to homeowners and property owners. We do not knowingly collect information from children under 13.

Changes to this policy

If we update this policy, we'll post the new version on this page with a revised date. The policy below always reflects the current version.

Contact us

Questions about this policy? Call or text (260) 446-5483 or email info@whitetailtreeremoval.com. We serve Fort Wayne, IN and surrounding areas, and we're happy to answer by phone, text, or email.